Terms of service

These terms are the agreement between Global Icons Agency Ltd (“mozzo”, “we”) and you, the person or business using mozzo to run a shop. By opening a shop in mozzo you agree to them.

What we provide

Software for running a shop: a catalogue, stock counts, a till, records of who changed what, and figures worked out from your sales. Some parts are add-ons you choose to switch on — your own online shop, the marketplace, and delivery.

We aim to keep mozzo available, and we do not promise it will never be unavailable. Selling at the counter is designed to keep working when the network does not: sales are held on your device and sent up when it returns.

What it costs

Running your shop in mozzo — the catalogue, stock, the till, your team, the record of changes and your figures — is free, with no card and no contract.

The add-ons are paid, and each is charged only while you have it switched on. The marketplace fee is agreed with your shop directly, not a published rate — it depends on your category and volume. Delivery is charged per trip; ask us for the current rate for your area.

Any fee we agree with you is confirmed in writing before it applies, and a change never applies to something you have already been charged for.

Your shop, and your part of it

• Your information stays yours. We hold it to run mozzo for you. You can export it whenever you like, and we do not sell it — see the privacy policy.
• You are responsible for who you let in. Everyone you invite gets their own sign-in and their own PIN, and what they do carries their name. Take a person off when they leave.
• You are responsible for what you sell and what you say about it. Prices, descriptions, tax, whether you may legally sell it, and doing what you promised a customer.
• Your figures are not tax advice. mozzo works out what you sold, what it cost and what you kept from what you recorded. If what you recorded is wrong, the figures are wrong. What you file is yours to file.

Things you may not do

• Use mozzo to sell what the law of the Republic of Ghana does not allow you to sell.
• Try to reach another shop’s information, or test our systems for weaknesses without asking us first.
• Copy, resell or rebuild the software as your own.
• Use another person’s sign-in, or let somebody use yours.

Payments taken from your customers

Mobile money and card payments are handled by a payment provider, not by us, under their own terms. Money reaches your account by their route and on their timing. A payment can be confirmed late, and it can be reversed by the provider or the bank; when that happens mozzo records it against the sale.

Delivery

When you hand an order to mozzo for delivery, we arrange a rider. The rider is not your employee and not ours. We are responsible for arranging the trip; we are not the seller of the goods.

Ending it

You can close your shop at any time, from inside mozzo. Export what you want first — see your data.

We may suspend or close a shop that breaks these terms, or that we are required to close by law. Unless the law prevents it, we will tell you why and give you a chance to get your information out.

Liability

mozzo is provided as it is. To the extent the law allows, we are not liable for lost profit, lost sales or lost data beyond what you paid us in the twelve months before the claim.

Changes to these terms

We will tell you inside the app before a change that matters takes effect. Continuing to use mozzo after that is how you accept it.

Governing law

These terms are governed by the law of the Republic of Ghana.

Reaching us

raaj@mozzo.shop · +233 20 2233 123 · Adenta Sakora, Accra, Ghana